This was an 8 month ordeal that ended up with me threatening legal action, calling the State and getting a consultation with an attorney. Hyundai paid for the roof repair, not because they were at fault as they put it, but because they didn't follow proper procedures internally and implied that my repair should be covered at multiple points. Have a little patience with them.Īfter having the roof fixed, the paint on the hood flew off driving home from the body shop.Īlthough, my experience is not a guarantee that you will be reimbursed for anything.īefore beginning, if you're not in the factory warranty period or willing to pay for the repair first, out of your own pocket, knowing you may not be reimbursed. Keep in mind as well as well that dealer without a bodyshop will literally make zero dollars off doing this (that goes for you folks in warranty as well) so it may not be a top priority for the dealer to get the documentation together and submitted. Be prepared to leave the vehicle with them for 3+ days if you can get assistance. If the windshield breaks Hyundai will not cover any portion of that so be aware that there is some risk there for you. ![]() That is unless the dealer has their own body shop but even if they do have their own body shop though the warranty paint times are very low and it can be a challenge to find a reputable bodyshop that will do the work for what it pays.Īlso, since yours is peeling on the roof it will be necessary to pull the windshield to repaint it properly. I say ask nicely because even if Hyundai does assist the dealer gets nothing out of the deal other than trying to make you happy because under warranty/goodwill you are not allowed to mark up a sublet job. You will need an estimate from a bodyshop for them to be able to submit the request. Sometimes they will cover most of the repair. You could very nicely ask your Hyundai dealer of they would submit a goodwill request to Huundai seeking assistance with the repair cost since it is out of warranty. You can see the the difference in the primer underneath where the paint had peeled off. Should they have elected to tear apart every possible engine affected to inspect for this issue? Should they have proactively replaced every engine? What would have been satisfactory for you? If I felt like they were making me a "crash test dummy," I would not be happy, but I don't think that's what is happening. However, it is important to hold them accountable for the right things, and not blame them for everything or try to sweep everything under this one umbrella. As a customer who suffered a faulty engine, I'm not absolving either company of responsibility, nor am I excusing them in any way. I'm not sure how that is supposed to sound. With improved knock sensors, the idea should be to detect the failure before the engine fails completely, putting you in limp mode rather than turn the customer into "essentially a crash test dummy". Both parties (probably) compromise was an acceptable solution. ![]() ![]() The remedy for he engine failure was result of class action suit.
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